Frequently Asked Questions
Everything you need to know about Talknology Voice Bot, AI ClaimGen, SmartCare AI, and the upcoming Talknology Billing system. Can't find the answer? Chat with us.
Talknology offers three products today: Talknology Voice Bot (AI voice agents for calls and bookings), AI ClaimGen (AI-powered medical billing from superbill to claim), and SmartCare AI (360° patient care management for CCM, RPM, AWV, PCM, TCM). Talknology Billing, our full RCM platform, is coming soon to complete the suite across voice, claims, care programs, and core billing.
Voice Bot setup takes about 10 minutes. Our configuration form guides you through connecting your calendar and phone system. No coding required. Most customers are handling calls the same day they sign up.
AI ClaimGen is deterministic AI for medical billing. It turns superbills into clean, postable claims in seconds and keeps a human in the loop for review and approval. It is built for billing companies and practices that want to cut manual entry, reduce denials, and speed up reimbursement. It also pairs with Talknology Billing, which is coming soon, for an end to end billing workflow.
SmartCare AI is a 360° patient care management platform for chronic care (CCM), remote patient monitoring (RPM), annual wellness visits (AWV), principal care management (PCM), and transition care management (TCM). It unifies documentation, workflows, and compliance in one platform with pay per active patient pricing and is designed to sit alongside AI ClaimGen and the upcoming Talknology Billing system.
No. Our voice agents use advanced language models and natural speech so conversations feel human. Most callers cannot tell they’re speaking with AI. You keep control with escalation rules and full context when handing off to your team.
Voice Bot integrates without modifying your existing systems, and each product is built for the sensitivity of the data it handles. Your data stays yours and is never sold. Specific compliance arrangements, including any agreements your practice needs in place, are confirmed with our team before deployment rather than assumed - ask us directly and we will put the details in writing.
Yes. Many practices use Voice Bot for calls, AI ClaimGen for claims, and SmartCare AI for care programs. Talknology Billing will join this stack as a full billing platform. All products are built to work together so you can unify voice, claims, care revenue, and billing without rebuilding your stack.
Yes. Once a balance is flagged in your system, the agent can be configured to place the call automatically or on a schedule your team sets. No manual dialling required.
The agent is designed to acknowledge concerns, note the dispute, and log the call for your team to follow up. It does not argue or pressure patients, which preserves the relationship.
Yes. Payments are processed through Stripe, which is PCI-compliant. Call recordings and transcripts are stored behind enterprise-grade encryption and access controls.
Absolutely. During onboarding you configure thresholds, call timing, frequency, and any accounts that should be excluded. The agent follows those rules precisely.
Every call produces a transcript and outcome record in your system. You see exactly who was called, what was said, and whether a payment was collected.
Choose the product that fits first: sign up for Voice Bot for call automation, request a demo for AI ClaimGen, or explore SmartCare AI for care programs. You can add more products as you grow and register interest in Talknology Billing which is coming soon. Our team can help you decide and get set up.
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